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Privacy Policy

Security, Changes to our policy and how to complain

1. Introduction

HELPSPRINGCROFT LIMITED, trading as TRT Clinic (“we”, “us”, “our”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data, and your rights in relation to that data. By using our website (https://trtclinic.ie) and services, you agree to the terms of this policy.

 

Data Protection Officer
TRT Clinic has appointed John Hegarty as its Data Protection Officer. He also serves as the Company Secretary. For any data protection queries, please contact: info@trtclinic.ie.

 

2. General Information

  • Company Name: HELPSPRINGCROFT LIMITED
  • Trading Name: TRT Clinic
  • Email: info@trtclinic.ie

3. Data We Collect

3.1. We collect personal data that you provide to us directly, such as when you create an account, book an appointment, or contact us for support. This data may include:

  • Name
  • Contact details (email address, phone number)
  • Date of birth
  • Medical information relevant to your treatment
  • Payment information

3.2. We also collect data automatically when you use our website. This includes:

  • IP address
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system and platform
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

4. How We Use Your Data

4.1. We use the personal data we collect to:

  • Provide and manage our services
  • Process your bookings and payments
  • Communicate with you regarding your appointments and provide customer support
  • Improve our website and services
  • Comply with legal obligations

4.2. With your consent, we may also use your data to:

  • Send you marketing communications about our services and offers
  • Contact you by phone or email for service and marketing purposes

5. Cookie Policy

5.1. We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website.

5.2. We use the following types of cookies:

  • Necessary cookies: These cookies are essential for the operation of our website. They enable you to move around the site and use its features.
  • Performance cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data is used to improve the website’s performance.
  • Functionality cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
  • Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

5.3. Cookie Management:

  • We use Cookiebot to manage cookie consent on our website. When you first visit our site, you will be asked to consent to the use of cookies. You can change your cookie preferences at any time by clicking the cookie settings link in the footer of our website.
  • For more information about how Cookiebot handles your data, please refer to Cookiebot’s Privacy Policy.

 

6. Sharing Your Data

6.1. We do not share your personal data with third parties except:

  • With your consent
  • To comply with legal obligations
  • To protect and defend our rights and property
  • To prevent and investigate possible wrongdoing in connection with our services
  • With service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential

7. Data Security

7.1. We have implemented measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers.

7.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

 

8. Your Rights

 

8.1. Under the General Data Protection Regulation (GDPR), you have the following rights:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe
  • The right to be informed: You have the right to be informed about the collection and use of your personal data. 
  • The right to erasure (also known as the right to be forgotten): You can request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected
  • The right to restrict processing: You can request that the processing of your personal data be restricted in certain circumstances.
  • The right to data portability: You have the right to obtain and reuse your personal data across different services. You can request that their data be transferred directly to another organisation in a machine-readable format, where technically feasible.
  • The right to object: You can object to the processing of their personal data in certain circumstances, such as for direct marketing purposes or if the processing is based on legitimate interests.
  • Rights related to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or significantly affects them. You can request human intervention, express their point of view, and contest the decision.
  1. Links To Other Websites

Our website might include links to other websites. If you click on a third-party link, it will take you to that site. Please be aware that these external sites aren’t run by us. We don’t have any control over, and aren’t responsible for, the content, privacy policies, or practices of any third-party sites or services.

  1. Our Use of Personal Information
  • To prepare, plan and personalise our Low Testosterone Diagnosis and Support services and tailored to the client’s varying needs.
  • To include you in our marketing communications
  • To communicate with you by email, telephone, or SMS message regarding:
  • Confirming and preparing for appointments
  • General communication between appointments
  • Sending you reports and programmes for the patient
  • Including you in communications with other professionals about the patient
  • Resources and invitations to free webinars
  • Offering resources, webinars, new offerings, and related services
  • Sending invoices
  1. How We Store Your Data

How We Store Your Personal Information

At TRT Clinic, we ensure the security and privacy of your personal information in compliance with Irish and EU law.

11.1 Data Security: We employ advanced security measures to protect your data from unauthorised access, loss, or misuse. Our servers are secure and regularly monitored.

11.2 Encryption: Sensitive information is encrypted during transmission and storage to ensure its protection.

11.3 Access Control: Access to your data is restricted to authorised personnel only, all of whom are trained in data protection and privacy practices.

11.4 Data Retention – We retain your personal information only as long as necessary for the purposes it was collected, after which it is securely deleted or anonymised.

11.5 Legal Compliance: We comply with all relevant data protection laws, including GDPR, ensuring lawful, fair, and transparent processing of your data.

11.6 Irish Data Protection Law and EU General Data Protection Regulations: Data Protection Law lays down wide-ranging rules backed up by criminal sanctions for the processing of information about identifiable, living individuals. It also gives individuals certain rights in relation to personal data held about them by others.

 

  1. Breach Procedure
  • Identification: Detect and identify the data breach.
  •  Containment :Immediately contain the breach to prevent further data loss.
  • Assessment: Assess the breach to determine the scope and impact.
  • Notification: Notify affected individuals and relevant authorities within 72 hours, as required by GDPR.
  • Investigation: Investigate the cause of the breach and document findings.
  • Mitigation: Implement measures to mitigate any harm caused by the breach.
  • Prevention: Review and enhance security measures to prevent future breaches.
  • Record-Keeping: Maintain detailed records of the breach and the response actions taken.

 

  1. Our Lawful Basis for Processing Personal Information

13.1 Legitimate Interest: Our lawful basis for processing and storing personal information is “legitimate interest” under Article 6 of GDPR. We cannot provide our services effectively without processing this data. As it is necessary for our service delivery and benefits the patient, we have a legitimate interest to process and store their data.

13.2 Special Category Data: Health-related data is classified as “special category data” under Irish data protection regulations. These regulations state that health professionals “legally bound to professional secrecy” have a lawful basis for processing this data. Our clinicians are legally bound to keep client information confidential, and it is under this condition that we process and store personal information.

  1. Our Responsibilities To You

14.1 Security and Confidentiality: We are dedicated to safeguarding the security and confidentiality of patient records. We actively implement and regularly audit security measures to ensure the protection of your information.

14.2 Third-Party Disclosure: We will not share personal details with any third parties without obtaining prior consent, unless permitted or required by law.

14.3 Regulatory Compliance: We are continually striving to comply with current data protection regulations, ensuring our practices meet all legal standards.

  1. Security

We appreciate your trust in providing us with your personal information and are committed to using commercially reasonable measures to protect it. However, please note that no method of transmission over the internet or electronic storage is entirely secure and reliable. Therefore, we cannot guarantee absolute security.

  1. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back regularly to stay informed about how we are protecting your information.

  1. How to Complain

If you have any concerns about how we handle your personal information, please contact us directly via email at info@trtclinic.ie

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